Customer Success Manager

The role in 30 seconds

You are the single point of contact between our clients and our team.

GoGlow Media runs patient acquisition for medical aesthetics and wellness clinics across the US. As CSM, you own onboarding, retention, upsells, and making sure every client hits their revenue goals.

🎯 Your north star: every client stays, expands, and becomes a long-term success story.

What you'll own

Your weekly playbook.

🤝Manage 20–30 client relationships end to end — from onboarding through renewal and expansion.
📈Run weekly performance reviews and surface wins, risks, and next actions in plain language.
💡Spot upsell and cross-sell opportunities tied to each client's goals and results.
🛡️Resolve issues before they become complaints — and before they become churn.
⚙️Coordinate with marketing, creative, and ads teams so deliverables ship on time.
📊Deliver clean performance reports (leads, CPA, ROI) clients can actually read.
⭐Collect reviews, testimonials, and case studies from happy clients.

Sounds like you?

Start your application in under 10 minutes.

Apply Now →

What you need

The fit checklist.

💼

Experience

1–4 years in Customer Success, Account Management, or Client Services.
Agency, SaaS, or digital marketing background (healthcare or wellness a plus).
A sales mindset — you can position upsells without being pushy.

🛠️

Tools

CRM fluency — GoHighLevel preferred; HubSpot, Salesforce, or Pipedrive also fine.
GSuite, Slack, ClickUp or Asana, Freshdesk (or similar).
Comfortable reading Facebook Ads Manager metrics.

⭐

Core traits

Data-driven: you read analytics and translate numbers into decisions.
Clear communicator: concise, professional, written and verbal.
Proactive: you anticipate problems instead of waiting for them.
Organized: 20+ accounts, nothing slips.

Who thrives here

Be honest with yourself.

✅

This role is for you if…

You genuinely care when a client wins — and take it personally when they don't.
You have a sales edge and frame upsells as help, not push.
You update the CRM religiously, follow up on time, stay two steps ahead.
You're low-ego and coachable. Feedback lands, you adapt, you improve.
You thrive in fast-paced, high-growth environments where things change weekly.

⛔

Probably not a fit if…

You want a 9–5 ticket-closer role with no client ownership.
"Sales" or "upsell" makes you uncomfortable — you'd rather just listen and react.
You need rigid processes spelled out before you can move.
You only want to work with brand-name SaaS, not agency clients.
Reading a Facebook Ads dashboard sounds like someone else's job.

How you earn

No ceiling. Tied to outcomes you actually control.

$5,250/mo OTE

$1,500/mo base · uncapped commission on top

📈 Upsells 🛡️ Retention 🚀 Account expansion ⭐ Client results 💬 Testimonials

Ready to join? 🚀

Submit your application and take the first step toward a high-impact CSM role at GoGlow Media.

Apply Now → 3 steps · 10 minutes · Reply within 5 business days